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 I like HTFR! |
Posted by Catherine
on Tuesday 02 September 2003, 12:12PM
I would say that compared with their competitors they are very reliable especially considering the huge customer database they must have. the odd complaint against 100's of satisfied customers is not bad at all. As for the catalogue even if half the records aren't in stock they still have far more records and variety than any other record store in the uk!
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| Happy HTFR customers are in a minority,.. |
by matt templar
on Wednesday 10 September 2003 @01:28PM
HTFR are without doubt the worst company for customer service I've ever dealt with on any basis, work or pleasure.
In the year I dealt with them I bought a new set up from them, so I spent over a grand easily, and somthing like 7/10 of my orders were cocked up.. The few of my mates that have ever used them say exactly the same too.
Their website is a work of pure fiction as well.
I've seen tunes in their catalogue, then checked the website, which confirms, then phoned to check that they've actually got them, and they go, 'yeah, no worries, it's on the system".. The rest of your order comes through a week later and they haven't sent it because they're out of stock, which means the guys either totally incompetant or a total liar...
I've ordered stuff and had the sleeve sent with a totally different record in it(that was my personal favourite). I ordered a "Drum and Bass" mystery pack and got Moby 12"'s..
I can't even remember all the mistakes they made.. Missing records, stuff coming out damaged, stuff not turning up at all.
The staff don't give a monkeys either and make out that they can't be bothered to talk to you..
I used to manage a shop and know that 9/10 of the average joe public are complete moaners and complain about anything, but I got so angry I sent a nasty letter over a missing record (the kind of thing my mum would do..) to the manager, something I'd never, ever do.
I never got a response... Which really says it all.
As an alternative try chemical records online, who do loads and always send you stuff in really, really mint condition, rather than the beaten and tatty sleeves that you get from HTFR, or if you like Drum and Bass, try Kaizen Records who also have been really good to me.
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| HTFR supporter |
by ed
on Wednesday 24 September 2003 @12:38PM
I must say I have never had a problem with HTFR and find it a brilliant site with quick service.
Just tried your chemical records and found a tune i have been looking for for ages. can't say i was too impressed though. they don't tell you how much postage or VAT they are going to charge until you have ordered, so have ended up payin 3 quid more than i thought. the site also looks pathetic.
I just presume you either own or work for them.
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| HTFR rock! |
by SCOTTIE
on Friday 26 September 2003 @03:54PM
I must say I've never had a problem with HTFR either and I buy regularly from them.
I only ever use the net service but I find this really good.
Recently I ordered a pile or records and 1 of the ones I was really after was sold out (after being displayed on the site). Needless to say I was jacked off but they said they would send it once it came back in if I didn't get in touch to cancel it.
A week later I received the record and was very chuffed....
I've been using them for years and don't have any qualms.
Also you may want to check out : www.replayrecords.com - another quick service and deals with all the new releases rather than archive stuff. You can catch some decent whites etc months b4 the release dates if you are quick and have the time to check several times a day !
Happy hunting.
House is a feeling....
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| HTFR suck like an Electrolux |
by Rob
on Monday 07 March 2005 @06:25PM
The customer service really is poor. First order I placed with them they wouldn't send as they said my card details didn't match my address, yet they do as I work for a mail order company and have placed many orders and know what details to give. So I got someone else to buy the goods for me. Then an order of someone else's for about £10 turned up at my door, my order totalled about £100. They had sent this chaps order to me and mine to him. They did rectify this though.
Second order, half of it didn't turn up yet the site said it was in stock and it also arrived very late. When it did arrive a game pad I ordered didn't work with my TV so I called and sent ot back for a refund the same day. Three months later and despite me sending the item special delivery and having proof that they have received it no credit. I have phoned numerous times and keep being fobbed off with some 'stores' problem. I wonder whether I will see my money back as promised on my card next statement!?
Very, very poor.
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| Another HTFR horror story... |
by frani2001
on Tuesday 02 January 2007 @10:40AM
If you haven't had any problems then you are lucky and it is probably only a matter of time.
Take a look at to see my experience with them and a few other peoples view on their non existant customer service.
http://www.theorbituary.com/showthread.php?t=2593
I now use Darkside's shop, he probably doesn't have quite the wide variety the htfr have but I know a lot of people that use him and all are more than willing to reccomend him. If he can help he will.
www.ds2shop.co.uk
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| I sware by chemical records! |
by Smithy
on Monday 08 January 2007 @12:16PM
I have never yet had to deal with bad customer service from hard to find I have used them a fair bit and at worst I have had a few tatty sleeves and a bit of slow delivery but I have to say if chemical has what you are looking for use them I sware by them they are the first site I came accross and I have spent at least £500 on there site I have ordered things in the bare moments before 5pm and they have still come the next day so I have to say they are truely the best!
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| Red Eye Records |
by Ash
on Monday 22 October 2007 @07:55AM
I would like to echo the statement about HTFR, as I,ve had quite a few tatty records from them and I must say I find them overpriced also. Ok Chemical Recs are pretty sound but, at the end of the day there's only one vinyl store for me and thats Red Eye Recs. I find their range of newer titles much more efficient and at a good price also. Trouble is they only stock D+B, which I must say is right up my street as it's my music of choice. Anyway for any vinyl junkies out there I strongly recommend Red Eye and Chemical Recs as they have sound customer service.
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